Delivery & Returns
Delivery is free on all orders over €40 in Rep. of Ireland & over €60 in U.K.
Delivery is free on all orders over €75 in the EU
Delivery is free on all orders over €100 worldwide
Republic of Ireland & Northern Ireland - Standard delivery Monday - Friday €4.95 (2-4 working days)
UK (mainland) - Standard delivery Monday - Friday €7.90 (3-5 working days)
Europe (EU) - Standard delivery Monday - Friday €9.95 (3-7 working days)
Rest of the world - Standard delivery Monday - Friday €20 (5-10 working days)
* Froccupy is not responsible for delivery delays caused by adverse incidents, bad weather, bank holidays or customs.
CHRISTMAS SHIPPING CUT-OFF DATES!
Republic of Ireland : Friday 18th of December 4pm
NI, UK & Rest of World : Wednesday 16th December 4pm
We can not be responsible for delays caused by the Customs offices of countries outside of the EU.
Please provide an address where someone will be available to sign for your parcel during the hours of 9.30am-5.30pm. If you provide an incorrect address, miss your parcel and it needs to be resent, then you will be liable to pay for the courier to delivery again.
Customs & Charges
Your order may be subject to import duties & taxes. Customs policies and charges vary from country to country, you should contact your local customs office for further information. Froccupy cannot control nor is responsible for any duties or taxes applied to your package.
We hope you will be completely satisfied with any product purchased from Froccupy.com, however we understand that this is not always the case so if you wish to return an item to us, we aim to make it as quick and convenient as possible.
Just return your item(s) to us, in it’s original condition, within 14 days from the date of receipt. We will provide a refund if the item(s) are returned unused, in original and saleable condition with tags still in tact and in the original packaging. Each order will have a Refund and Returns form enclosed. This form contains instructions for returning the item and needs to be completed and returned with the items.
Once the return has been received by our team, inspected and approved (the items have to be in perfect original condition with all labels and tags still attached) then we will issue a full refund excluding delivery charges on receipt. You can then expect your refund to be paid into your account within 14 days. Remember that payments to your credit card always depend on your bank/building society.
Please note that the item(s) is your responsibility until it is reaches us therefore we recommend you use a traceable postal service that offers insurance for the value of the item(s). The cost of returning the item is your responsibility unless the item(s) received was faulty or incorrect.
Froccupy.com will not under any circumstance accept returned goods that are not deemed in saleable, original condition.
Froccupy.com reserves the right to refuse returns communicated or sent after the 14 day deadline, or items that are not in the same original condition. Goods must not be soiled, damaged, smell of smoke/perfume or have any make-up marks.
Additional Returns Options for Republic of Ireland Customers
Unfortunately Froccupy.com does not offer exchange services. All items that are returned as outlined above will receive a refund. If you would like to exchange an item for a different size/colour, then please place a new order and send back your original item for a refund.
Please do not hesitate to contact us at firstname.lastname@example.org if you have any queries or questions.